In general the lead times in a given product can vary depending on the product. As we have so many items on the site our lead times can vary. Here is some approximate timings for you, these timings are time to dispatch. These are only approximate timings and may change on a given day/week depending on the number of orders in ahead of yours amongst other factors. Off the shelf items: 2 working days Painted keepsake boxes: approx 10 working days Frames and printed items: 5 working days Engraved personalised wooden pieces: 3 working days Should you require your items urgently please get in touch with us either via the bot on the website or by contacting us via instagram prior to ordering to be sure we can accomodate your request. Christmas in July offers are not subject to these lead times We charge a flat rate of €5.95 per order Free pickup from our location in Bunclody

Should the product be available on the site to purchase then it is available for immediate purchase. Should you choose a personalised gift which needs to be painted etc then a certain amount of time will be taken to create the perfect gift for you. It will be dispatched as soon as it is ready to leave

Security is one of the biggest considerations in everything we do. If you have any further questions, or encounter any issues, please let us know. We use Stripe to process all our card payments. They have been audited by a PCI-certified auditor and they are certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. We accept all major card providers, such as VISA, MasterCard.

Goods sold on this website are supplied in good faith. Personalised items, by nature of the product may not be returned as these are made to order. – This includes products that are cut to order, e.g. specifically cut letters, box toppers etc If however you order the wrong non personalised item and are not completely satisfied with the non personalsied items you receive or simply want to return your goods, you must arrange for them to be returned to us, and providing they are received by us in good condition (ie they have been handled with reasonable care), we will refund the cost of the goods in full less the carriage costs incurred by us. There is also a restocking charge of 10% of the value of the goods. All goods delivered must be checked upon receipt of delivery. If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 24 hours of receiving delivery otherwise no claim will be entertained. Delivery charges for damaged or faulty goods or errors made by us will be fully refunded and/or not charged. To make a return contact info@duffyandporter.ie for further information. Your statutory rights remain unaffected. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at Irish Statute Book.