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Orders & Support
View FAQWe’re here to ensure your shopping experience is smooth and enjoyable. If you have any questions or need assistance with an order, our support team is ready to help. Whether you need assistance with product details, tracking, or returns, don’t hesitate to reach out—we’re happy to assist you every step of the way.
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Shipping & Returns
View FAQWe want you to love your purchase! Our shipping process is quick and reliable, with options that fit your needs. If for any reason you’re not completely satisfied, our simple returns process makes it easy to exchange or return items. Learn more about our shipping methods and return policies to ensure a hassle-free experience.
Support FAQs
Orders & Support
How can I place an order?
Ordering is simple! Browse our online store, select your favourite items, and add them to your cart.
Once you’re ready, head to checkout to complete your purchase securely.
What payment methods do you accept?
We accept all major debit and credit cards, as well as Apple Pay and Google Pay.
All transactions are processed securely for your peace of mind.
Can I track my order?
Yes! Once your order has been dispatched, you’ll receive a confirmation email with tracking details so you can follow its journey to your door.
What if I have questions or need assistance with my order?
Our friendly team is always happy to help!
You can reach us via info@duffyandporter.ie
, the chat bot on our website, or message us on Instagram.
Support FAQs
Shipping & Returns
How much does shipping cost?
We charge a flat rate of €5.95 per order for delivery within Ireland.
Orders over €100 qualify for free shipping within the Republic of Ireland.
We also offer free collection from our workshop in Bunclody, Co. Wexford.
Do you offer international shipping?
At the moment, we only offer shipping within Ireland.
If you’re based outside of Ireland and would like to place an order, please contact us at info@duffyandporter.ie and we’ll do our best to help.
How long does shipping take?
Lead times vary depending on the product:
- Off-the-shelf items: 2 working days
- Painted keepsake boxes: approx. 10 working days
- Frames & printed items: 5 working days
Engraved personalised wooden pieces: 3 working days
Please note these are estimated dispatch times and may vary depending on order volume.
If you need something urgently, contact us before placing your order and we’ll do our best to accommodate you.
What is your return policy?
We have a 30-day return policy for non-personalised items, provided they are unused and in their original packaging.
Unfortunately, we cannot accept returns on personalised or made-to-order products, unless the item arrives damaged or faulty.
How do I initiate a return?
To start a return, email info@duffyandporter.ie
with your order details and reason for return.
Once your return is accepted, we’ll send you a return shipping label and instructions.
Items sent back without approval will not be accepted.
What if my order arrives damaged or there is an issue with the product?
Please check your order on arrival and contact us within 24 hours if anything is damaged, defective, or incorrect.
We’ll quickly arrange a replacement or refund where necessary.
Support FAQs
Product Info
Are your products handmade?
es, every Duffy & Porter product is handcrafted with care in our Bunclody workshop.
We design, cut, finish, and package each item ourselves to ensure top quality.
Can I personalise my order?
Absolutely! Many of our products can be customised with names, dates, or messages.
Just use the personalisation box on each product page or contact us for something bespoke.
What materials do you use?
We mainly use high-quality sustainable wood, acrylic, and printed materials, carefully chosen for durability, finish, and beauty.
We aim to source locally whenever possible.
How should I care for my Duffy & Porter items?
o keep your items looking their best, wipe wooden or painted pieces with a dry, soft cloth.
Avoid exposure to moisture or direct sunlight for extended periods.
Do you offer gift wrapping or special packaging?
Yes! We offer beautifully packaged gift options for many of our products.
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